Position: Placements Manager

Years with Next Step (as of Jan  2014): 20


Work Experience prior to Next Step Care Management Limited:

1988 – 1994 L.B Hammersmith and Fulham Youth Worker in charge at various clubs,

 projects for young people with disabilities.



1987 – 1990 L.B Southwark Part time youth worker in clubs and projects borough wide. 

1985 – 1987 Turning Point Youth and Community Work apprentice (Full Time)

1982 – 1985 L.B Southwark Part time youth work including detached and club based work.  

London Office

I joined Next Step in February 2000 as an administrator to cover maternity leave and have never left!!    Throughout my 15 years with Next Step I have had the opportunity to grow in both professional and personal terms and I am now Deputy Manager.  Next Step has provided me with the encouragement and training to facilitate this progression. I currently carry out a wide variety of duties which include the general running of the office, staff inductions, outreach (which can sometimes be challenging but equally rewarding), attending meetings (including reviews, placements and provider forums).   

I am about to embark on an OCR Level 5 Diploma in Leadership for Health and Social Care (Children and Young Peoples Services), starting in September 2015. Once again Next Step are encouraging me to further my development.  I thoroughly enjoy working for Next Step and all the challenges that I have and continue to encounter.  Who knows where the next 15 years will take me!!!

I have several years experience in working with children and young people in various roles from working as a nanny to residential social worker

I have worked for Next Step Care Management since 2006/7.  I began working for Next Step as an agency worker working with young people who were receiving 24/7 support.  Over time I progressed from an outreach worker to employed worker, my role was a Care Co-ordinator ensuring that young people’s visits were planned and met by staff and all meetings had someone attending.

I was promoted to Deputy Manager and responsible for organising the teams of staff and ensuring placements were staffed with staff qualified to the relevant level.  This involved interviewing them, organising shadow shifts and inducting them.  When the Area grew NSCM needed another office and I became the Manager in the Birmingham Office.

I am now an Area Manager for the Midlands and the South and run 3 teams of staff with up to 12 workers on each team.  I am responsible for all areas of the day to day running along with looking at and responding to referrals, dealing with properties, supervising and planning the staff teams.

I pride myself on our staff teams being able to offer consistent staffing with staff trained to a good standard both educationally and with experience.  I am responsible for organising and implementing training of the staff teams.  I am a very “hands on “ manager and believe in leading by example, and all young people have my contact number if they need to talk to me.

I enjoy the challenge of my job and do my best to ensure that everything runs smoothly and young people get the support they need.

I work as part of a staff team who have a lot of experience in working with young people who are at risk of sexual exploitation. As a team we work with young people to try and educate them by looking at ways to help them regain control of their own lives including signposting to specialist teams where appropriate and available

Before I started working with NSCM I worked for several years with young people within residential settings helping them through their difficult and challenging times.  This included working with Young people who displayed Challenging behaviour, young people involved with Drugs and Alcohol, and various other reasons for being within the care system.

I have worked for Next Step Care Management for 10 Years starting as a manager with a very small team while the area grew and developed. I  began running the Midlands area, developing this and maintaining the standards set out by my directors. 

I was then promoted to Area Manager as the area grew and I continued in this capacity before being asked to take charge of our Northern area covering the North of England up to the Scottish Border.  

I currently run the Northern Area Office developing, growing and promoting it while managing the teams of staff I have in place.  I currently Manage 2 teams of staff both with 10+ workers and am responsible for overseeing their work with the young people whilst promoting and growing the area meeting new local authorities and social workers.

I am responsible for interviewing and training the staff within my teams and work hard to ensure that staff teams meet the needs of our young people whilst adhering to the policies and procedure in place.

I started with NSCM in December 2012 as the office administrator, and worked my way up to office manager.

I now manage the Telford Office and the North office, my duties include ensuring all staff paper work is up to date and in the office on time, ensuring that we keep the young peoples files up to date.

Part of my role includes training new staff how to do their daily paper work and their monthly reports. 

I manage the petty cash and monthly accounts for both offices and am responsible for making sure the Petty cash from staff is in and balances. 

I deal with daily enquires that come into the office from landlord’s, social workers and staff either answering the enquiry’s or signposting.

I help to induct new staff starting with NSCM.  

Part of my role includes sourcing new properties for the young people and ensuring they are all set up and ready for their move in. 

I am also responsible for all the incoming mail and bills that comes into the office ensuring they all get sent to the relevant person.

I am partially responsible for making what are sometimes difficult decisions in my managers absent. 

Background is in nursing general and mental health, which has given me a wide and varied skill base , I have worked for NSCM for the last 8 years 4 as an outreach worker 2 as a senior outreach worker 2 as Area Manager. I supervise 10 members of staff we provide care leaver transition to independence placements, parent and child placements we also work with young offenders MAPPA offenders venerable adults  

Currently I doing BA (Honours)/Dip HE Health and Social Care Leadership and Management (part time).  Prior to that I was at home with my children and worked bank nights at a secure unit.

In the last 12 months I have completed the following courses:

Advanced risk assessment

Challenging behaviour

Conflict Management +Conflict Management for Managers

Child and Adolescent Psychotherapeutic Counselling  

CSE prevention

Early intervention

Family mediation 

First aid at Work/ Paediatric first aid

MAPPA joint working  

Position: Quality assurance officer/Outreach Worker

Years with Next Step (as of Jan 1998)

Work Experience prior to Next Step Care Management Limited:

1984 – 1985 Cranston Residential Project – RSW 16+

1985 – 1990 Lewisham and North Southwark Learning Disabilities Team 

1993 – 1996 Cabrini House Senior Residential Social Worker – Young adults with mild learning disabilities. I was employed to establish independence training and support

1996 – 1998 Cabrini House, Senior Residential Social Worker part time


NVQ 3 Health and Social Care


I moved to Bristol in 2007 and began working within Social Care Recruitment. I enjoyed the Social Care environment so much that I began working for Next Step in 2010 as an office administrator and progressed to Office Manager in 2012. I am responsible for the day-to-day running of the office - ensuring that all paperwork is completed, submitted and filed correctly; invoicing; recruitment; dealing with any issues or queries that are called in; professional liaison and staff rotas. I also assist the Regional Manager with the setting up of new placements and staff co-ordination to ensure that Next Step are delivering a great service. 

I obtained a BA (Hons) in English Literature and American Studies in 2005 and began studying for an MA in English and a PGCE in 2006. I am currently studying for an LQF Level 5 in Health and Social Care - Children and Young Person's Management. I have undertaken various training within my role, including Child Protection; Mental Health; Child Development and Health and Safety.


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