Mel Deen – Regional Manager – Midlands and North Wales

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I have several years experience in working with children and young people in various roles from working as a nanny to residential social worker

I have worked for Next Step Care Management since 2006/7.  I began working for Next Step as an agency worker working with young people who were receiving 24/7 support.  Over time I progressed from an outreach worker to employed worker, my role was a Care Co-ordinator ensuring that young people’s visits were planned and met by staff and all meetings had someone attending.

I was promoted to Deputy Manager and responsible for organising the teams of staff and ensuring placements were staffed with staff qualified to the relevant level.  This involved interviewing them, organising shadow shifts and inducting them.  When the Area grew NSCM needed another office and I became the Manager in the Birmingham Office.

I am now an Area Manager for the Midlands and the South and run 3 teams of staff with up to 12 workers on each team.  I am responsible for all areas of the day to day running along with looking at and responding to referrals, dealing with properties, supervising and planning the staff teams.

I pride myself on our staff teams being able to offer consistent staffing with staff trained to a good standard both educationally and with experience.  I am responsible for organising and implementing training of the staff teams.  I am a very “hands on “ manager and believe in leading by example, and all young people have my contact number if they need to talk to me.

I enjoy the challenge of my job and do my best to ensure that everything runs smoothly and young people get the support they need.

I work as part of a staff team who have a lot of experience in working with young people who are at risk of sexual exploitation. As a team we work with young people to try and educate them by looking at ways to help them regain control of their own lives including signposting to specialist teams where appropriate and available


I am the trained Mother and Baby worker and oversee all Mother and Baby placements in our area, and ensure the staff are following the plans set by the Social Workers.


Training in the last 18 months:

• Train the Trainer

• Personalising and Assessing Need in Care and Support Planning

• In Introduction to Behaviour Change Techniques

• Awareness of Domestic Violence and Abuse including the impact on children, Young people and adults at risk 

• Safeguarding Children Level 3 Designated officer

• Safeguarding Children and Young People from Abuse by Sexual Exploitation

• Induction training

• Supervision and Appraisal

• First Aid Awareness

• Risk Assessments

• Training with Virtual reality Babies

• Principles of Care and Confidentiality

• Lone working in healthcare

• Handling Information


Working towards : 

• Mental Capacity Act training

• Cognitive Behaviour Therapy

• Stress Management

• Confidentiality refresher

• Producing a personal Development plan

• Agreed ways of working Complaints and Incidents

• NCC Child Psychology 


Previous Training:

• PAMS Training

• Food Safety and Hygiene level 2

• Child Protection

• D32  Assessing qualification

• D33 assessing qualification

• Ray Wyre 5 day introduction on working with sex offenders

• Basic Health and safety

• Team Teach

• Basic Food Hygiene

• NVQ Health and Social Care Intermediate

• Caring for Children and Young people level 3 

• Receive, Transmit, Store and Retrieve Information (U1028699)

• Promote Equality, Diversity and Rights (U1028693)

• Provide a Framework for the Management of Behaviour (U1028671)

• Contribute to the development and effectiveness of work Teams ( U1028703)

• Support Individuals when they are distressed( U1028744)

• Fire Fighting

• Lone Working Awareness

• Child protection awareness

• NVQ level 4 in Health and Social Care – Children and young people

• Use and develop methods and systems for communicating effectively (HSC 41)

• Develop practice which promotes the involvement, well – being and protection of Children and young people (HSC44)

• Assess individual needs and Preferences (HSC414)

• Develop Joint working agreements and practices and review their effectiveness (HSC433)

• Develop implement and review care plans with individuals(HSC416)

• Lead Teams to provide a Quality Provision (HSC451)

• Personal License

• Level 3 designated child protection officer

• First Aid – appointed persons

• Dyslexia awareness

• Family mediation training

• Mental Health Awareness for Managers

• Price Training and break away techniques

• Confidentiality

• Data protection

• Dyslexia Awareness

• Challenging Behaviour

• Induction Awareness



Relevant GCSE’s

RSA English level 2

NVQ 2,3 and 4


Read 2069 times Last modified on Wednesday, 19 April 2017 12:23
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