All Next Step Care Management outreach staff are qualified up to NVQ level 3 / 4 or working towards it.

All NSCM staff are enhanced DBS checked Nationwide. The make up of our staff teams reflect the diverse nature of the communities in which we work.

Next Step Care Management provides ongoing training opportunities for all its staff.

Below are some examples of training courses undertaken by staff:

Safeguarding / Child Protection
Safeguarding Vulnerable Adults
DANOS Level 3 - Drug awareness and treatment
Dyslexia Awareness
Welfare Rights
Risk Assessment
HIV Awareness
First Aid
Health and Safety
Resistance and Low Motivation
Management Skills
Dealing With Violence and Aggression
Listening Skills and Basic Counselling
Position: Senior Outreach Worker

Years with Next Step (as of Jan 2010):  7

I've been part of the NSCM team since 2010. In that time I've been key worker on a number of placements and am the Senior Outreach Worker for the male team in Bristol. Prior to working with NSCM I trained and worked in the voluntary sector as an advocate for 16-18 year olds in the care system. I believe that every member of staff brings their own unique quality to the table and therefore team work is the key to success.



Position: Senior Outreach Worker

Years with Next Step (as of Apr 2011):  6

I joined Next Step Care management in April 2011 as an outreach worker and have worked my way up to the position of Senior Outreach worker for the South west office. My role involves in working with young people who require support to live in a safe, supported living environment, whilst also providing them with the skills to live independently. We work with a diverse client group and a wide range of professionals. I really enjoy working as part of great team. 

I have completed an NVQ 2 in safeguarding adults and young people and have a basic certificate in counselling. I have completed many training in practical youth work; motivational interviewing; self-harm and vulnerable young people; SUST training; child protection; children who display sexually harmful behaviour; mental health and first aid. I have also completed a HND Sports Science. I am currently working towards completing my QCF Level 3 in Health and Social Care. 


Position: Outreach Worker

Years with Next Step (as of Jan 2014):  5


Work Experience prior to Next Step Care Management Limited:

Project/Support Worker : I have been engaged through various agencies working with Southwark/Lewisham/Lambeth community projects for Children and Adults. 

I offered support and assistance to service users, liaising with health, welfare and housing agencies, and providing support in individual independence training programmes.

Position: Outreach Worker

Years with Next Step (as of Jan 2014):  5

Work Experience prior to Next Step Care Management Limited:

Housing Support Officer

Assisting in the day to day management of all existing and new hostel property acquired by homeless person unit

Night Support Worker 

Working within a temporary accommodation for families and vulnerable people who are waiting to be placed into permanent accommodation


Position: Outreach Worker

Years with Next Step (as of Jan 2014): 10

 Work Experience prior to Next Step Care Management Limited:

6 years working in an Inner City Environment with young people.  

4 years working in a residential setting. 

Experience in working in an Inner City Children’s Home in a secured environment with young offenders.  Working at the forefront in projects such as Kids Company.

Specialises in: Care leaver,Parent and child, CSE, budgeting

Full Time 

NVQ 3+4





Specialises: Care Leaver,Offender rehabilitation, Return to EET

Full Time 

C+G Level 3 Diploma





Specialises in: Care Leaver, Parent and child, healthy eating

Full Time 





I am currently working for Next Step Care management as a Senior Outreach Worker, my job role involves being able to supervise and support the staff team from the North West office.  

My Job involves. Attending strategy meetings, Lac Reviews, 24 hour planning meetings and other professional meetings including MAPPA. I work closely alongside other professionals such as social workers, nurses, doctors and teachers. Part of my responsibility to ensure the properties are suitable and in good condition for our young people to occupy and monitor young people’s engagement with the staff and House rules.  

As a team we all carry out weekly health and safety checks, if there is a problem i decide whether it’s for next steps maintenance man or the landlord to sort out this gets done as a matter of urgency. I also do property viewings to find suitable, affordable accommodation suitable for the young person. The property location comes from the young person or the social worker.  

I work closely with the young person making sure they have been registered with the local doctors, dentist, and opticians. I support young people to learn the skills they need to manage their own tenancy in the future, such as learning to cook a basic meal or create a shopping list and be able to budget for it,, supporting them to do food shopping. Budgeting is a priority for a young person if the young person receives there weekly allowance from next step then i make sure they have got food and toiletries in, i also check if they have got enough credit on their pre payment meters for gas and electric. 

I also assist with any CAHMS appointments or talk about any drug and alcohol misuse. I do tenancy agreements with a young person when they move in so they know what is expected from them. When a young person is approaching 18 i support them with claiming the correct benefits and support with looking for a council property if they are not able to take the property on from next step.  


NVQ level 4 in leadership and Management for care services             

Health and Social care level 4 diploma 

Health and social care diploma level 3 

Counselling level 1 and 2 

Health and social care level 1 and 2 

Management training 

Mental health act training 

Person centred training 

Child Protection 

Safeguarding children and adults 

Food hygiene 

Accurate form filling 

Induction Awareness 

Stress Management 

Risk Assessment 

Diversity and Equality 



Challenging Behaviour 

Communicating Effectively 

Fire Training 

Food Hygiene 

Supervision and Appraisal 

Understand your organisation 

Domestic Violence and Abuse

Awaiting image

Specialises: Care leaver, CSE

Full Time 

C+G Level 3 Diploma 





Specialises in Parent and Child, Rebecca also works as a neonatal support worker,

Part Time 






I have worked for Next Step Care Management Ltd for nearly 2 years.  Prior to this, I worked for Luton Borough Council Asylum Team as a Family Support Worker for 5 years, supporting families with children from birth to 18 years old. I have run a Youth Centre for 2 years for Hertfordshire County Council and volunteered and worked temporarily for 3 years as an Immigration Family Support Worker for The British Red Cross based in Luton & London.

I understand  children and young people’s behaviour and what can be achieved by providing space for young people to explore their talents and this requires someone who can cope with various ages of children to young people with varying talents and who can offer flexibility and breadth of experience, both of  which I possess.  My experiences have given me the ability to identify and challenge different behaviour and when to take appropriate action if necessary.  I am still enthralled and challenged by how young people develop, learn and interact and I love working with young people where their talents can be nurtured and developed.

Qualifications and achievements being updated with new profile text

Qualifications and achievements being updated with new profile text

Qualifications and achievements being updated with new profile text

I have worked for Next Step Care Management since January 2016 as an outreach worker.  

My role involves supporting young people to develop a skill set that will enable them to live independently and become a valued member of society.   

I work with Young People who have a variety of issues and support them to learn new skills to enable them to move on in the future and live independently.  I support young people to look at Budgeting, Cooking, Cleaning, Tenancy Management, Education and Employment and applying for benefits where appropriate. 

Prior to this role I have experience supporting vulnerable families, worked in education within?schools and charity organisation’s supporting young people. I feel I am a driven and passionate worker with the ability to communicate effectively with people from a range of diverse backgrounds. I would describe myself as an empathetic and un-biased ‘people person’ with a passion to providing young people with guidance and support to help them reach their full potential in life.? 



Level 5 with a Diploma of Higher Education in the field of Childhood studies.  

Level 3 Diploma in Childcare and Education  

Level 2 in Mental Health Awareness. 

In the last year I have received certificates for training in: 


Challenging Behavior 

Diversity and Equality 

First Aid Awareness 

Health and Safety 

Record Keeping 

Safeguarding of vulnerable adults 

Alcohol Misuse 

Cognitive Behavioural Therapy 


Risk Assessment 

Communicating Effectively 



My name is Annie and I’m 24. I started working at Next Step Care Management in June 2015, since working with them I have gained experience, confidence and a whole new outlook on life. 

I have recently started a BTEC Level 3 Business and Administration course which I hope to pass in May 2016. 

My role at Next Step includes dealing with incoming and outgoing post, telephone enquiries, emailing and filing. 


In 2000 after a career as a press officer in the record industry Chrissie decided on a change of direction.  Starting as a volunteer mentoring prisoners 3 months before and after release she spent the next ten years running several volunteer projects in South East London working with care leavers, young offenders and vulnerable parents.  In 2011 she became the Befriending and National Helpline Manager for Prisoners’ Families and Friends Service.  Sadly, due to funding cuts the project lost its independence in 2014.    After a brief stint as Operations Manager for a Kent based advocacy service Chrissie decided she wanted to return to working with young people and began at Next Step in November 2016.

My qualifications are:

NVQ 4 in Management, Chartered Management Institute

Level 2 Award in Conflict Resolution and Personal Safety, Chartered Institute of Environmental Health

Connexions Personal Adviser Diploma, University of East London

Level 3 Award in Understanding the Support Needs of Prisoners’ Families, City & Guilds

Level 3 BTEC in Preparing to teach in the lifelong sector, EdExcel/Bromley College of Further and Higher Education


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