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Monday, 18 January 2016 06:47

Anita Mack

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I have worked for Next Step Care Management Ltd for nearly 2 years.  Prior to this, I worked for Luton Borough Council Asylum Team as a Family Support Worker for 5 years, supporting families with children from birth to 18 years old. I have run a Youth Centre for 2 years for Hertfordshire County Council and volunteered and worked temporarily for 3 years as an Immigration Family Support Worker for The British Red Cross based in Luton & London.

I understand  children and young people’s behaviour and what can be achieved by providing space for young people to explore their talents and this requires someone who can cope with various ages of children to young people with varying talents and who can offer flexibility and breadth of experience, both of  which I possess.  My experiences have given me the ability to identify and challenge different behaviour and when to take appropriate action if necessary.  I am still enthralled and challenged by how young people develop, learn and interact and I love working with young people where their talents can be nurtured and developed.


A recent personal achievement for me as a mature student (over 45 years old) was finishing my 3 year University BA (Hons) degree in Applied Social Studies and being recognised for my voluntary contributions by my University as a volunteer Caseworker for the British Red Cross and receiving a Leadership Voluntary Contribution Award. I have attended and gained and learnt from many courses as an Immigration Project Worker, as a Refugee Service Caseworker, Youth Worker and as a Scheme Manager and have supported and listened to various people from all ages, from different backgrounds but I am always looking to learn more.

My role within Next Step is to support the young people I work with, helping them achieve their personal goals, to be the best they can be and to live independently, confidently to a good standard of living. This includes life skills, such as, being able to budget, cook and carry out domestic & personal hygiene chores.  I help with applying for social benefits, housing benefits, student loans, University loans etc. I am also able to help support with seeking Employment or Apprenticeships/College courses and to support their emotional well-being.  

I also work with young mothers and babies, supporting parents to learn how to meet the needs of their child and monitoring babies overall development and well-being and giving support and guidance as and when needed.

Although challenging at times, I find my role very rewarding watching the young people become young adults, being able to keep themselves safe, increase in confidence and self-esteem and making positive  plans for their future. 



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