In 2000 after a career as a press officer in the record industry Chrissie decided on a change of direction. Starting as a volunteer mentoring prisoners 3 months before and after release she spent the next ten years running several volunteer projects in South East London working with care leavers, young offenders and vulnerable parents. In 2011 she became the Befriending and National Helpline Manager for Prisoners’ Families and Friends Service. Sadly, due to funding cuts the project lost its independence in 2014. After a brief stint as Operations Manager for a Kent based advocacy service Chrissie decided she wanted to return to working with young people and began at Next Step in November 2016.