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Thursday, 09 July 2015 06:28

Michael Riley

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Position: Outreach Worker

Years with Next Step (as of Jan 2014): 10

 Work Experience prior to Next Step Care Management Limited:

6 years working in an Inner City Environment with young people.  

4 years working in a residential setting. 

Experience in working in an Inner City Children’s Home in a secured environment with young offenders.  Working at the forefront in projects such as Kids Company.



NVQ 3 Health and Social Care

Drug work training

Qualified Fitness trainer

First Aid Training

Facilitator with COUI Youth Worker Qualification

Training Courses Attended: 

  • Drug Awareness
  • Emergency Treatment
  • Basic Health and Safety
  • Risk Assessment
  • Welfare Rights
  • First Aid
  • Resistance and Low Motivation
  • Dyslexia Awareness
  • Moving and Handling
  • Child Protection Course


Languages Spoken: 



Michael Riley

Please describe a Next Step Young Person’s case study and describe any aspects of your work with him/her which was particularly challenging, rewarding, or served as an indication of gaps in provision in services for young people:

One particular young person who was both challenging and rewarding to work with was a young man from war torn Congo, who witnessed his parents being killed along with several other members of his family.  M came to us very traumatised and internalising all these negative experiences. 

It was very challenging working with M as the issues he was facing caused him to be very closed and released very little about his experiences.

Counselling sessions were arranged for M which seemed to allow him to look back at his past but instead of talking about it he would become very emotional and totally detached at times, there were times when he would cry but not respond to any questions as to why he is crying. 

My time with M was very structured; at times doing activities within his home environment such as cooking or watching videos at other times we would attend the local gym or cinema.  These opportunities gave M the confidence to start investing trust and soon afterwards was able to confide in me, telling me about his past experiences and how it was affecting him. 

I learnt how to be a keen listener and at the same time gave the young person the chance to empty himself of all the baggage he was carrying around for such a long time. 

M Gradually came out of himself and it was an absolute pleasure to see him in a completely different light much happier than he previously was and could talk about his past without getting upset about it. 

M is now living independently where he is supported by the local authority and attends college on a full time basis.  Although I no longer work with this young person I still see him on a regular basis.  M very often talks about his experiences with Next Step and how he has benefited from the service which was offered to him.  I feel very proud to know that I have played an integral part in reforming this young person and him being able to reflect on his life experiences. 


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