NSCM

YP/A Info handbook

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Welcome letter 

I would like to welcome you to Next Step Care Management Ltd (NSCM) and hope that you will achieve your goals and ambitions, with our support, during your time with us. 

We would like you to make full use of what we have to offer. This information has been designed to answer some of your questions and signpost you to national organisations or websites, more detailed information can be found on our website www.nscm.co.uk, in Young People / Adults Advice and Information section. 

If you are unable to find the information you are looking for or have a question you want to ask please email This email address is being protected from spambots. You need JavaScript enabled to view it..

We will be interested to hear what you think about our website and the information available. If you have any ideas of what else we should include please let your Outreach Worker know.

Whilst you are with NSCM, if there is anything you are unhappy about, you should discuss it with your Outreach Worker and explore ways to work round the issue. However if you would like to raise the matter with someone else you could ask to meet with the regional manager, just call the office that is working with you.  Alternatively you may wish to raise your concern in writing by completing our complaints form which you can download from http://www.nscm.co.uk, Young People / Adults Advice and Information section, complaints form. 

You have a right to be free from abuse and harassment, and we would encourage you to bring to our attention anything you feel may threaten that. 

I would like to make you aware that there is also a formal process to air your concerns, complaints or compliments. If you feel that your concern / complaint has not been listened too you should email This email address is being protected from spambots. You need JavaScript enabled to view it. outlining your concerns or request a call back. Alternatively you can complete NSCM complaint / compliment form and send it to This email address is being protected from spambots. You need JavaScript enabled to view it.

Our key aim is to ensure that after your time with NSCM, that you have the skills and confidence to move forward, live independently and take control of your future.  

Andrew Savva

Director

 

 

Download the full Young People / Adults handbook in PDF format

       

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