NSCM aims to provide services which involve and empower YP/A as fully as possible. From time to time people may feel that this aim and the stated objectives of the service have not been met. We would like to know about this and to do our best to put it right.

Many problems arise from misunderstandings and genuine mistakes and can be resolved by talking to an Outreach Worker. Every attempt will be made to resolve a complaint as soon as possible. However, YP/A, professionals, contractors have the right to make formal complaints if they feel the problem cannot be resolved in this way.

Alternatively YP/A and professionals can contact the Regional Manager or raise their concern in writing by completing NSCMs Complaints / Compliment form.

All complaints will be investigated by the manager.


We also want to hear from YP/A and professionals when things have gone well and welcome any feedback.

 Complaint / Compliment Form
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